Track your parcel
Every order leaves our workshop in China with a tracking number. Paste it below and we open the live courier scan for you — no account, no login.
We email it the moment your parcel is handed to the courier, and send the same number on WhatsApp. Subject line: Your DUNE PAWS order has shipped. Check spam if you cannot find it.
The first scan appears 24–48 hours after dispatch, once the parcel clears our local hub. Before that the page says “not found” — that is normal, not a problem.
7–12 business days to the UAE, counted from dispatch. Dubai, Abu Dhabi and Sharjah usually land on the faster side. The courier calls the number you gave us before delivery.
No number, or the parcel has not moved in 5 days? Message WhatsApp +86 195 3714 4996 or email hello@dunepaws.com with your name and the email you ordered with. We answer within one business day and chase the courier ourselves.
Before you ask
What the scans mean
| What you see | What it means | What to do |
|---|---|---|
| Information received | We booked the parcel, the courier has the data but not the box yet. | Nothing. It moves within 24 hours. |
| Dispatched / In transit | Physically left our workshop and is moving through the network. | Nothing. Allow the full transit window. |
| Arrived at destination country | Landed in the UAE and cleared import. Duty is already paid by us. | Nothing. Local delivery follows in 1–3 days. |
| Out for delivery | On a van today. The courier will call the number you gave us. | Keep your phone on. |
| Delivered | Handed over. Photo proof is usually attached to the scan. | Check the parcel against your engraving. |
| No update for 5+ days | Stuck at a hub, or a scan was missed. | Message us. We open a courier ticket the same day. |