Talk to a human
One person reads every message. Usually replies within an hour between 9 am and 7 pm Gulf time, seven days a week.
Send us a message
Order numbers, sizing questions, engraving text, wholesale — all welcome.
Faster ways to reach us
- WhatsApp+86 195 3714 4996 · best for sizing photos
- Emailhello@dunepaws.com · replies within 1 business day
- ShippingCross-border from China · 7–12 business days to the UAE
- Hours9 am – 7 pm Gulf Standard Time, seven days a week
Quick answers
Most messages are about one of these four things.
- Free UAE delivery over AED 200Dispatched in 1–2 days · arrives in 7–12
- 14-day easy returnsWhatsApp support, no forms
- Secure checkoutVisa · Mastercard · Apple Pay · PayPal
Before you write
These might already answer it
How long does delivery take?
Orders leave our workshop in 1–2 business days and reach the UAE in 7–12 business days. Dubai, Abu Dhabi and Sharjah usually land on the faster side. You get a tracking link by email and WhatsApp the moment the parcel is handed to the courier.
How much is shipping?
Free on every order over AED 200. Below that it is a flat AED 25 anywhere in the UAE. GCC delivery (KSA, Qatar, Kuwait, Bahrain, Oman) is AED 45 flat and takes 7–12 business days.
How can I pay?
Visa, Mastercard, Apple Pay and PayPal. All card payments run through 3-D Secure. We do not offer buy-now-pay-later, and nothing is paid on delivery.
How do I pick the right size?
Neck circumference, nothing else. Collars cover 25–58 cm across S, M and L; the cooling wrap covers 25–62 cm; bandanas are one size and roll down to fit 25–45 cm. Every product page has a centimetre table.